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pmsumner at 10:57pm on 14/09/2002
pmsumner at 10:57pm on 14/09/2002I swear, if just one of you calls up T-Mobile cust services tommorrow and gets through to me to complain about anything - ANYTHING - I might just have to jump down your lughole through the phone and pound your brain to a big pulpy mush.
It's not hard to figure out why your line's suspended - no bills have been paid for 2 months! You didn't know about them? You never received them? Oh - "lost in the post", but how come you expect us to receive EVERY letter you send us?
I spent, today, 25 minutes of my own time - this is, time spent making an outbound call, sitting in ACW, explaining over and over again why her balance was £100, and line suspended. Why was this? We hadn't taken off the deposit that she was supposed to pay because her line was cancelled for non-payment and she wanted it restored, according to her. When I managed to shut her up for long enough point out that the latest bill includes £70 worth of calls alone, she calmed down enough for me to sort her problem out and get her service back on, rather than deal with her hysteria, stop her from thinking that we screwed up. *snarls viciously*
You know, if you have a problem with your phone service, a bill, or anything - put it in writing first. Even if that initial writing doesn't go anywhere. It's incredibly useful for yourself, to be able to figure out exactly what is wrong, and even better if you can explain to us what you think is wrong, rather than making us guess, or pussyfoot around trying to get it out of you.
Small point - when you call us, please ensure that you know your mobile (or account) number. Would you call up your credit card company without either of these? Thank you.
What else?
One2One became T-Mobile internally a year before they rebranded externally. This means that if you tell me that T-Mobile used to be so much better a year ago when they were One2One, you're talking bullshit. Utter moron-speak.
Whilst the 0740->6pm shift goes by real quick, it's screwing with my head. I'm not quite sure my body knows what time of day it is, let alone what day it is.
I hate having to leave for work at 0630!
Gosh, that feels better.
It's not hard to figure out why your line's suspended - no bills have been paid for 2 months! You didn't know about them? You never received them? Oh - "lost in the post", but how come you expect us to receive EVERY letter you send us?
I spent, today, 25 minutes of my own time - this is, time spent making an outbound call, sitting in ACW, explaining over and over again why her balance was £100, and line suspended. Why was this? We hadn't taken off the deposit that she was supposed to pay because her line was cancelled for non-payment and she wanted it restored, according to her. When I managed to shut her up for long enough point out that the latest bill includes £70 worth of calls alone, she calmed down enough for me to sort her problem out and get her service back on, rather than deal with her hysteria, stop her from thinking that we screwed up. *snarls viciously*
You know, if you have a problem with your phone service, a bill, or anything - put it in writing first. Even if that initial writing doesn't go anywhere. It's incredibly useful for yourself, to be able to figure out exactly what is wrong, and even better if you can explain to us what you think is wrong, rather than making us guess, or pussyfoot around trying to get it out of you.
Small point - when you call us, please ensure that you know your mobile (or account) number. Would you call up your credit card company without either of these? Thank you.
What else?
One2One became T-Mobile internally a year before they rebranded externally. This means that if you tell me that T-Mobile used to be so much better a year ago when they were One2One, you're talking bullshit. Utter moron-speak.
Whilst the 0740->6pm shift goes by real quick, it's screwing with my head. I'm not quite sure my body knows what time of day it is, let alone what day it is.
I hate having to leave for work at 0630!
Gosh, that feels better.
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