pmsumner

Yesterday I turned up at work about 2 minutes late for our pre-shift brief (we are supposed to turn up 15mins before our shift starts, which always confuses me - why not just schedule us in 15mins earlier?) Anyhow - we had a couple of the guys from TDMS (Technical Data and Multimedia Supprot) over to give us a brief talk, and to tell me I've been voted Technical Champ for the team (means I am the one that people will ask for help with technical shite before trying another department). This lasted half an hour, and after that we had "Get More" training until 12midday! Fantastic. 2 hours at work and not a single call taken.

The afternoon was heavenly. I think everybody decided to take a siesta at once, there were over 150 agents available from around 2pm-5pm, then it got busy again, poo! And as the icing on the cake? I'm getting signed off at last. Only 2 months late - but my probation is finally over. So I got taken off the phones for 45minutes to go through my development plan!! HUZZAH!

I like days like that :)

Gonna see what availability there is for o/t today, as I need to get my hours up a little. Only got 14 or so this month, and 2 weeks to go to make it as close to 30 as possible. Money is gooooooood.