pmsumner

My first week has been full of good stuff. Learnt lots, gained lots of experience. Found out huge amounts and raised more incidents than I care to think about. Had some great successes (someone was having problems with crossed lines, incident came back today as fixed - a cabling problem - it's great to be part of the solution to these things), and a couple of failures.

I'm enjoying it lots - despite the number of cust service calls we're taking. And what makes it hard is that I am used to taking "high value" calls, the cream of the crop, the big spenders. Now I'm back to scummy consumer and I had forgotten what a difference it makes. Really.

The HV customers tend to be forgiving, tend to understand. The mid-range customers are rude, arrogant, and just plain annoying. You can't give them anything and they refuse to accept it when you say this.

Oh, and PAYG registrations... *grr* I'd forgotten how much I hate them.

But yes. Fun.