pmsumner

No real reaon for it. Well, I guess that's not accurate. I've got about 25-30hrs of overtime in this month, in preparation for the big move. I'm trying to do as much as possible, without killing myself. Mon and Tues I did 9-9 days, which wasn't hard really, but work's been pissing me off again. Reasons explained later.

Tonight has been my night, the first time I've been able to sit, read, relax and not worry about having to do anything for a while. I have nothing left to do (housing-wise) until the end of October now, when it all kicks off (various people demanding a month's notice and having to do change of addresses and things). Tomorrow Jane arrives late-morning or early-afternoon, my parents want to do something for my burfday, so it looks like Jane will be meeting the parents. Scary biscuits. I see no reason they shouldn't like 'er. Probably :)

I've been considering money matters tonight. I'm trying to figure out how I am going to manage having to wait to get my deposit back from the current agency, before moving into the new place and having to pay them a deposit. I don't think it's gonna be possible, so I may have to ask the parents for a loan until I get this deposit back, and I'll give that to 'em.

Yes I am thinking out loud, but you know it's the only way to solve certain things when they've been floating in your head for so long.

I got pizza again tonight. I am so bad, I've spent so much money on eating out over the last week. I just haven't been in a cookie mood. On a plus point - Domino's veggie pizza is fantastic. On a minus-note, I think I am going to have to start ordering by phone, their stores are really crap for going to pick up from.

Page 408 of HPatOOtP - it's pretty good so far. I'm beginning to think that I may have not read the Goblet of Fire like I thought I had, as there are some bits about "the past" that I don't seem to be able to make sense of. Ach well, at least if I read it now, it'll all fall into place ;) Some people said that they thought Harry was too 'angsty' in this book - I think it suits him quite well. And besides - I was like that when I was his age and I hadn't been through half of what he has *G*

That really is all. I'm excited about the 'weekend', it's proving to be an interesting one already and I don't have a clue yet. I get the impression that I'm going to have to do something really big on Jane's Day (It's not Valentine's Day, it's just a coincidink that it happens to come on the same day as Jane's Day) to equal this!

Update: I said I'd explain why work's pissing me (and others) off



When I started in TDMS we were doing Cust Serv overflow - i.e. if CS got busy we would take some of their longest waiting calls. Fine, we all accepted that as a necessary evil. Pain in the arse, but needed. Then about 2 weeks ago they changed that. They agreed with us, that 2 or 3 folk from every team would do a week's worth of CS calls only, then 3 weeks on TDMS calls only. This meant that when you came in to work you knew what you were doing, and could concentrate your efforts in a particular direction. This is good, and accepted by all.

On Monday we came into work and started to notice CS calls filtering through. Odd, thought we. Thought it was just a routing problem until everyone started to get more CS than TDMS calls through. Nobody had bothered to tell us, but apparently Peter Scott (head of Cust Serv for T-Mobile) has decreed that CS service level (80% of calls in 30 seconds) isn't being hit enough, so wants to rope TDMS in again to taking their overflow.

What he doesn't seem to acknowledge though, is that TDMS have hit their SL only 3 days out of the last 30. And why is this? Because TDMS agents are taking CS calls. And what are they doing? They're routing some of the TDMS calls to selected CS agents! ARGH! What? So we take their calls, they take our calls... *gets dizzy*