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pmsumner at 12:30am on 16/10/2004
pmsumner at 12:30am on 16/10/2004I love lates. Do I hell. I prefer them to earlies though.
Been to Asda, bought beer. This is a good thing. I feel very relaxed right now, but this is probably aided by Jools Holland on TV. Been mightily impressed by Nellie McKay. Will have to hunt down her music. Speaking of which - I heard James Blunt on the radio the other day being interviewed. Remember him? Looks like he's about to hit the big time! :)
Feeling mostly happy with myself today. Still annoyed at work. Mostly with CSAs who are incompetent and refuse to use their brains for a second. We've recently changed our online offerings and our advisors (nor have we, speaking of that) haven't been trained on it properly. We're getting by through guesswork, mainly. Why our frontline staff can't do this, I don't know...
The main reason I am so annoyed? They now have 5 options to come through to tech support, all of them go to different places or groups of advisors - I think this is a disaster area myself, but it's really not hard to think if you have a problem making "voice calls" you go through to "Tech - Voice Services". They all just choose the first on the list, which bloody well routes through to the new improved TDMS, who are supposed to only take these calls in an overflow situation.
Thanks to our frontline's incompetence in handling usage of brain, we're being swamped with calls that are not only inappropriate and should never have got to us in the first place (website), but I told the same person 3 times tonight to use the right option. But they KNOW we can't refuse the call. Damn.
Been to Asda, bought beer. This is a good thing. I feel very relaxed right now, but this is probably aided by Jools Holland on TV. Been mightily impressed by Nellie McKay. Will have to hunt down her music. Speaking of which - I heard James Blunt on the radio the other day being interviewed. Remember him? Looks like he's about to hit the big time! :)
Feeling mostly happy with myself today. Still annoyed at work. Mostly with CSAs who are incompetent and refuse to use their brains for a second. We've recently changed our online offerings and our advisors (nor have we, speaking of that) haven't been trained on it properly. We're getting by through guesswork, mainly. Why our frontline staff can't do this, I don't know...
The main reason I am so annoyed? They now have 5 options to come through to tech support, all of them go to different places or groups of advisors - I think this is a disaster area myself, but it's really not hard to think if you have a problem making "voice calls" you go through to "Tech - Voice Services". They all just choose the first on the list, which bloody well routes through to the new improved TDMS, who are supposed to only take these calls in an overflow situation.
Thanks to our frontline's incompetence in handling usage of brain, we're being swamped with calls that are not only inappropriate and should never have got to us in the first place (website), but I told the same person 3 times tonight to use the right option. But they KNOW we can't refuse the call. Damn.
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