pmsumner

That poor customer service doesn't just mean on the phone. Poor customer service extends to their websites. This includes Direct Line, whose page stopped working after offering me a quote of under £700 for fully comp insurance. Now I have to go through the process again, answering all their questions again, hoping it works this time.

This includes various sites who I have been trying to get quotes from, which have just plain not worked. I wish they understood what a bad impression this gives their customers, and that I will not now buy from them.