←
→
pmsumner: (Default)
Add MemoryShare This Entry

When am I going to get the message across to companies

posted by [personal profile] pmsumner at 01:17pm on 18/05/2002
That poor customer service doesn't just mean on the phone. Poor customer service extends to their websites. This includes Direct Line, whose page stopped working after offering me a quote of under £700 for fully comp insurance. Now I have to go through the process again, answering all their questions again, hoping it works this time.

This includes various sites who I have been trying to get quotes from, which have just plain not worked. I wish they understood what a bad impression this gives their customers, and that I will not now buy from them.
Music:: Chemical Brothers - Star Guitar
Mood:: 'annoyed' annoyed
←
→
There are 3 comments on this entry. (Reply.)
 

(no subject)

posted by [identity profile] scientaestubiqu.livejournal.com at 07:21pm on 18/05/2002
email all of their webmasters, and cc it (visibly) to a high customer service or PR manager
[link] [reply]
 

(no subject)

posted by [identity profile] phil99.livejournal.com at 08:04am on 19/05/2002
Och I cannie be arsed, I'll just not buy their product.

(Well, actually I did, considering their premium for fully comp insurance was only £80 more than it was for most other companies' Third Party Fire and Theft... d'oh, that blows my arguement out the window.)
[link] [parent] [reply]
 

(no subject)

posted by [identity profile] scientaestubiqu.livejournal.com at 07:01pm on 19/05/2002
complain lots then... and say it's enough to make you change your mind and go elsewhere ;o)
[link] [parent] [reply]

May

SunMonTueWedThuFriSat
      1
 
 2
 
 3
 
 4
1
5
 
 6
 
 7
 
 8
 
 9
 
 10
 
 11
 
12
 
 13
 
 14
 
 15
 
 16
 
 17
 
 18
 
19
 
 20
 
 21
 
 22
 
 23
 
 24
 
 25
 
26
 
 27
 
 28
 
 29
 
 30
 
 31