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pmsumner at 06:47pm on 06/06/2002
pmsumner at 06:47pm on 06/06/2002It's really nice now to be able to actually handle calls, instead of just palming them off to other people. After a while you begin to feel like a bit of a fraud when you're just transferring things off that you can't (or aren't allowed to) do.
Not that it's hard. The hardest thing is remembering procedure and policy. Privacy policy is easy enough, but credit card policy is a nightmare. Max payment of x per month unless this, then it's unlimited, but not if this, when it's less. Then for PAYG it changes again, the exceptions are a pain in the butt to calculate. I really do think this is the hardest thing.
I find it really hard to have to share a turret (two people plug into one turret so you can listen to the other person taking a call while not being invovled yourself), because I continuously want to take control and say "do this, that's where you find this, I wouldn't have said that, I would have done it this way" and so on. I just had to bite my tongue hard instead :)
I don't understand how people can buy the wrong top-up cards for their phones, though apparently it happens all the time. People calling up and trying to credit a voucher to their account, finding out it doesn't work, only to tell you that it's got O2 in big letters all over it. We're T-Mobile! Not hard to spot the difference.
Went driving out to Gourock at Lunchtime, was such a glorious day I went out there and just hung around the waterfront with my copy of New Scientist, happy as Larry. All very well until I looked at my watch, and realised how long I'd been there. Oops. Made it back in time, despite an old tosspot in front of me who barely made it above 20 all the way.
Random thought: Am I alone in valuing time on my own equally as highly as time with others? It's not that I dislike being with people, just that well - too much of people... I don't know. Mebbe I'm just screwed up? :) (No maybe to it, eh?)
Not that it's hard. The hardest thing is remembering procedure and policy. Privacy policy is easy enough, but credit card policy is a nightmare. Max payment of x per month unless this, then it's unlimited, but not if this, when it's less. Then for PAYG it changes again, the exceptions are a pain in the butt to calculate. I really do think this is the hardest thing.
I find it really hard to have to share a turret (two people plug into one turret so you can listen to the other person taking a call while not being invovled yourself), because I continuously want to take control and say "do this, that's where you find this, I wouldn't have said that, I would have done it this way" and so on. I just had to bite my tongue hard instead :)
I don't understand how people can buy the wrong top-up cards for their phones, though apparently it happens all the time. People calling up and trying to credit a voucher to their account, finding out it doesn't work, only to tell you that it's got O2 in big letters all over it. We're T-Mobile! Not hard to spot the difference.
Went driving out to Gourock at Lunchtime, was such a glorious day I went out there and just hung around the waterfront with my copy of New Scientist, happy as Larry. All very well until I looked at my watch, and realised how long I'd been there. Oops. Made it back in time, despite an old tosspot in front of me who barely made it above 20 all the way.
Random thought: Am I alone in valuing time on my own equally as highly as time with others? It's not that I dislike being with people, just that well - too much of people... I don't know. Mebbe I'm just screwed up? :) (No maybe to it, eh?)
(no subject)
the cashier looked at her blankly, so she tried again
"a One 2 One voucher?"
"oh yeah, we got them, here you go"
(no subject)
It's bad enough at work, a bit (here and there) of the reference material on the intranet is still 121 branded, though I guess it's easier for us new starts as we never had to deal with One2One internally...