pmsumner

I was pleaantly surprised on Saturday when Ronnie passed me an email saying that I had training for an hour on Sunday! Yay! An hour off the phones, thought I. Turns out that we're being given some of the systems that TDMS (Techie people) use! HUZZAH! Essentially, what they're trying to do is cut down on the number of calls to our tech support dept, because lots of the calls they're getting are really simple things like sending settings for WAP and Picture Messaging.

Now, I have the power, muhahahahaaa!
I can't actually do too much with it yet, though. But it's a start.

Still filling in my application to NATS :)

I got fed up of dealing with Powergen and Scottish Power's wranglings a few days ago. I wrote an email demanding a full refund of all my monies and the closing of my account. I didn't get a reply quick enough for my liking, so just called. I was very nice to the guy, stated my case and let him speak.

He agreed it was a daft situation and stated that Powergen were my suppliers. I advised him that Scottish Power were also stating this, and had sent me threatening letters for payment, so I had paid them which left me out of pocket. He agreed to refund my payments (all £114 of them!) and there will be cheque on my door by Friday, apparently. All I need now is time to cash it. Considering the bank's closed all weekend and on Mon/Tues I am working - I'd much rather it was returned to my bank account but I'll take what I can get right now.

As a final insult, he told me that they'd arranged a visit to my property for the 15th May. Great, but firstly - when was this arranged, and secondly - why did nobody bother to tell me? As a thirdly, I'm working on the 15th, so this means either I take time off work, or you don't get in. Just called to try to get Short Term Absence Request (STAR) time off, but apparently there's no holidays left at all, will have to get Ronnie to ask John Ferguson (Ops Manager) for the time, as this needs doing - I would normally leave them out in the cold but this is inconvenient for me!

Why did I even bother?

As a sidenote - I heard a representative from Energy Watch on BBC Breakfast News the other day claim that 90% of people who tried to switch providers did so with no problems. That means 1 out of every 10 people who switch have problems doing so. 1 out of 10... that's a hell of a lot of people, and in my opinion, unacceptable. For something like this you should be aiming for 95-99% accuracy (well, 100% ideally, but that's not always possible).

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