pmsumner

So, cars.

I was driving home from work last night and I found that the brake warning light was flashing. I just assumed I had the handbrake pulled up ever so slightly, so fiddled with it and the flashing didn't stop. When I broke hard the light shone brighter. CRAP!

Well, I was wanting to go to Helensburgh this morning anyhow. I wanted to go and fit the front wiper relay that the garage had forgotten to put back in, bunch of eejits. So after I'd done that (ten minute job, take off negative battery lead, take out fusebox, put in relay, put back fusebox and try to remember to put back on negative battery connection *G*), drove the car to Kwik Fit.

An hour later, comes the call. £200 to sort out front brake shoes, rear brake pads and cracked brake housing. Pants. I'd banked on it taking less than an hour to fit new brake shoes so when he said it would take all afternoon I had to rethink. My mum very kindly let me borrow her car to drive to work and she's using dad's as he's away this week. As an early birthday present my folks have paid for the repairs. Phew.

It's really weird driving my dad's car - it's so big and powerful (and manly!) ;) I understand why people like bigger cars now *smiles* So, tomorrow I need to head off early and take my dad's car back, pick up my (hopefully) fixed one.

We shall see.

I hate cars.

My first week has been full of good stuff. Learnt lots, gained lots of experience. Found out huge amounts and raised more incidents than I care to think about. Had some great successes (someone was having problems with crossed lines, incident came back today as fixed - a cabling problem - it's great to be part of the solution to these things), and a couple of failures.

I'm enjoying it lots - despite the number of cust service calls we're taking. And what makes it hard is that I am used to taking "high value" calls, the cream of the crop, the big spenders. Now I'm back to scummy consumer and I had forgotten what a difference it makes. Really.

The HV customers tend to be forgiving, tend to understand. The mid-range customers are rude, arrogant, and just plain annoying. You can't give them anything and they refuse to accept it when you say this.

Oh, and PAYG registrations... *grr* I'd forgotten how much I hate them.

But yes. Fun.