pmsumner

I found myself yelling at the TV in anger. A flight was delayed, happens all the time. The guy at the desk was getting yelled at, being told he didn't know what he was doing, was crap at his job, and being teased cajoled and verbally poked by the passengers. And they had the gall to tell him not to get annoyed when he snapped at them.

GAHHHHHHH!

I can't believe I got annoyed because of it. I empathise too well.

Once more I have to buy gas, else I'll have a dead pilot light again.

I have enough for the night but really I should buy some as I'm planning on heading off to Jane's tonight, and I don't want to come back to a cold house on Thursday.

I hate prepaying. It's nice not getting bills but - is it really worth the hassle?

Well, the change had to happen. Who knew when why how or by what means.

TDMS (Technical Data and Multimedia Services) Dept. is no longer going to be a department as it is now. TDMS advisors are going to be "superusers", just doing what they normally do, from within frontline teams.

There will, however be a TDMS team remaining. This will take over some of (all of?) the functions that Technical Help Desk currently perform, slowly at least.

A few months back we were asked to do some tests which we were told wouldn't affect our jobs, they just wanted to see what the skill levels were like in the department.

Well. Today we found out the truth - we're being selected for the "new" TDMS advisor positions based on the scores from our call monitorings in Jan and test scores.

Why can't they just be honest, damnit.

Uhhm, I've been offered a position within the new team. I don't know what I want to do. I think I'll wait until we find out more. Especially the shift patterns.