pmsumner

Well that was an hour of fail!

We turned up to CPWH and told them we wanted to sign up to TalkTalk and take the laptop. We were told that first of all it would cost us ~£15 more a month than we'd expected, because they couldn't sign us up for the unbundled Internet yet as it's not due to be done until tomorrow! I accepted that as it would only be a very very short-term increase in price.

They filled in the forms and tapped at the computer, during which process there was lots of "hmmm" and "what are you doing you stupid machine" and "hang on..." repeated under the breath. He assured us that there wasn't a problem and that they didn't do many of these deals in this store, it just wasn't working like it was supposed to!

After about 45 minutes of this, we left him to it, saying we'd come back later. When we came back he told us that they'd figured out what was wrong - they could not proceed without the MAC fro our existing provider. *sigh* If they'd told us this at the beginning we could have saved an hour of faffing.

I'm in two minds whether we should go back there to complete everything once we've got the MAC. Part of me thinks that the guy deserves a 2nd chance, because he really did try his hardest. Another part of me says that he looked incompetent and doesn't deserve anything.

So we don't have another laptop like we expected, and Jane doesn't get to install Ubuntu on the new machine like she wanted :(

The last 24 hours of my twitterings and tweetings.

• 13:11 Carphone Warehouse fail, in a slightly amusing but long-winded way. #

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