pmsumner

Has been a fantastic day. Over the last two months the call levels have been astronomical, meaning that we are very close to not reaching the service levels set to get our bonus for the year (80% of calls answered within 30 seconds), even having dropped the bottom x% of the userbase on occasions.

This has meant that we have basically been on the phones constantly. Had no time for team meetings, investment time, reviews, training or presentations. Today, we had all three. We had a presentation on 3G technology, a team meeting (a real meeting... in a meeting room too, wow!), investment time and well.. ok, no reviews. But it's been fantastic. I hope we keep it like this. The call levels seem to have settled down a little, and we're not just being hammered all the time. And the weather? Ohhhh - it's to die for. Hot hot hot.

I have decided to go for the flat in Lynedoch St. I just couldn't say no. My parents are going to pay the deposit, which is nice. I've got them to take it off the books, I just need to visit them soon to sort out the paperwork. Problem being I am supposed to be at work until Friday, then in Manchester on Saturday. I'll see what I can do.

I've realised today that Roger Daltry makes a shite James Bond.

*sore*
Ouchie neck.