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pmsumner at 10:29pm on 29/09/2002
pmsumner at 10:29pm on 29/09/2002And I thought I'd stop and write what I have been planning all day...
Basically, I want to say that I have now moved and am mostly settled. Not quite got my printer hooked up yet, but everything else is done. Still don't know what day rubbish goes on, nor where from. May knock on the neighbours tommorrow.
Anyone who feels they want my new address, just ask.
What I wanted to say more than that, was this. I can't help feel, now that I am moved and away on my own again, that this is the final resignation. This is the final sign that says to me "you're never going to get that geek job you wanted now". And today more than ever before, it's frustrated me. And I've wanted to bitch about it at work, but I couldn't. I just don't think they'd get it.
But I'm happy, otherwise. Working lots, doing overtime as often as I can. This month I have volunteered to do Genesys testing with 3 others from our team - basically means moving to 12hr shifts for the month, but means we get an extra day off a week, which is good - then also we'll geta couple of days holiday thrown in. Yay. As you may have guessed, I was in Nottingham with Rach at her housewarming party a week or so ago, and had lots of fun seeing people. I'm currently getting used ot being on my own. I didn't realise quite what a challenge it was going to be, not that I dislike it - I'm just not used to it after all this time.
I need to go out tommorrow and buy some Tragically Hip CDs. I've downloaded several songs - The Ultra Mundane, Long Time Running, A Beautiful Thing and It's a Good Life if You Don't Weaken and listen to them all the time. They're just so good.
Ronnie (Team manager) commented the other day he was going to ask the TDMS (Techie dept at work, don't even know what it stands for!) managers what the requirements were for entry into their teams without me prompting him. I was impressed and pleasantly surprised. It's taken 2 weeks of occasional prompting to get my login for the WDS course on GPRS and UMTS. I was going to say that maybe he thinks I am getting bored, but I don't think that is true. OK, I've been on the phones now for 2 months, and still find things I don't know what to do with - so can't say I'm bored of it, but I do feel that as I am in a high value team (in basic terms, Customer Services are split into high value, specialist care, techie and consumer - HV do mainly the top ten percent of the userbase, SCT deal with disconnections, retentions and very bizzare stuff, techie do tech stuff, and consumer do the rest of the userbase) yet still don't have the HV/SCT training that I'm wasted in the team. I would like to be able to do more and feel like I'm not letting things down when it comes to retentions.
My stats are generally good - averaging around 10-12 Calls per Hour, around 20% After Call Work and Aux is never above 0.2%. Quality is averaging 80%-ish, and am getting quite annoyed with the quality team - I would have got a perfect call (100% quality) were it not for the fact that I never told the customer "not to give their password to anyone else". I mean really. I lost 15% for that! *sighs*
OK, give you all a break now - I need another beer.
Basically, I want to say that I have now moved and am mostly settled. Not quite got my printer hooked up yet, but everything else is done. Still don't know what day rubbish goes on, nor where from. May knock on the neighbours tommorrow.
Anyone who feels they want my new address, just ask.
What I wanted to say more than that, was this. I can't help feel, now that I am moved and away on my own again, that this is the final resignation. This is the final sign that says to me "you're never going to get that geek job you wanted now". And today more than ever before, it's frustrated me. And I've wanted to bitch about it at work, but I couldn't. I just don't think they'd get it.
But I'm happy, otherwise. Working lots, doing overtime as often as I can. This month I have volunteered to do Genesys testing with 3 others from our team - basically means moving to 12hr shifts for the month, but means we get an extra day off a week, which is good - then also we'll geta couple of days holiday thrown in. Yay. As you may have guessed, I was in Nottingham with Rach at her housewarming party a week or so ago, and had lots of fun seeing people. I'm currently getting used ot being on my own. I didn't realise quite what a challenge it was going to be, not that I dislike it - I'm just not used to it after all this time.
I need to go out tommorrow and buy some Tragically Hip CDs. I've downloaded several songs - The Ultra Mundane, Long Time Running, A Beautiful Thing and It's a Good Life if You Don't Weaken and listen to them all the time. They're just so good.
Ronnie (Team manager) commented the other day he was going to ask the TDMS (Techie dept at work, don't even know what it stands for!) managers what the requirements were for entry into their teams without me prompting him. I was impressed and pleasantly surprised. It's taken 2 weeks of occasional prompting to get my login for the WDS course on GPRS and UMTS. I was going to say that maybe he thinks I am getting bored, but I don't think that is true. OK, I've been on the phones now for 2 months, and still find things I don't know what to do with - so can't say I'm bored of it, but I do feel that as I am in a high value team (in basic terms, Customer Services are split into high value, specialist care, techie and consumer - HV do mainly the top ten percent of the userbase, SCT deal with disconnections, retentions and very bizzare stuff, techie do tech stuff, and consumer do the rest of the userbase) yet still don't have the HV/SCT training that I'm wasted in the team. I would like to be able to do more and feel like I'm not letting things down when it comes to retentions.
My stats are generally good - averaging around 10-12 Calls per Hour, around 20% After Call Work and Aux is never above 0.2%. Quality is averaging 80%-ish, and am getting quite annoyed with the quality team - I would have got a perfect call (100% quality) were it not for the fact that I never told the customer "not to give their password to anyone else". I mean really. I lost 15% for that! *sighs*
OK, give you all a break now - I need another beer.