posted by ![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png)
pmsumner at 11:42pm on 21/12/2002
pmsumner at 11:42pm on 21/12/2002I really need to find stuff to write about. How about this?
Yesterday I was in a real rush, in my half-hour break I wanted to come home, get my council tax pay book, go to the cash machine, the council offices, pay my bill, get back home and drop everything off, then make it back to work in time for some lunch.
So what did I do?
I got home, got my stuff, walked out the door, heard the clunk, and thought "my keys".... walked back to work, spent an hour trying to get hold of the agency staff, eventually trying the emergency mobile number, taking an hour off work, spending 20 minutes of that waiting for her to turn up, grr, then walking back to work. Grrr. Not a productive hour, I'm sure you agree. And my council tax bill is still not paid!
Anyhow, after that, it all got significantly better. We finished at 5pm, due to the works Christmas party, which I didn't go to, but came home and relaxed, bathed, worked and tidied instead. So my flat is now tidy again. Though I have a stack of paperwork that needs doing still. It'll get done. Sometime. Soon. Work today went well, though was quite hard work, because I was genuinely being nice to people and trying to help, but most of the ones I actually 'helped' threw it back in my face.
We currently retail the Nokia 7650 at £229.99, though buying through Cust Serv will get you it for £179.99. This guy already had a £79.99 discount, and had been offered the phone for £100 with a £50 trade-in on his old phone with a new connection. As he was a good customer I offered to match that, giving him a further £50 credit towards the phone. He agreed. I kept the account open to check when he had upgraded and to go check the fax machine for his Proof of Purchase.
Imagine, please, my surprise, when I checked back 10mins later, to find he had called back, rejected my offer, and been offered a puny £15 extra off, which he had then accepted. Grrr. I mean really, if £15 means that much to you, I'll give it to you myself.
And if any more people tomorrow wish me a merry christmas, I'm gonna reach down the phone and throttle them. Or alternatively, I should just have a miserable christmas, to try and piss them off :-) Muhahahahaaaaa!
Yesterday I was in a real rush, in my half-hour break I wanted to come home, get my council tax pay book, go to the cash machine, the council offices, pay my bill, get back home and drop everything off, then make it back to work in time for some lunch.
So what did I do?
I got home, got my stuff, walked out the door, heard the clunk, and thought "my keys".... walked back to work, spent an hour trying to get hold of the agency staff, eventually trying the emergency mobile number, taking an hour off work, spending 20 minutes of that waiting for her to turn up, grr, then walking back to work. Grrr. Not a productive hour, I'm sure you agree. And my council tax bill is still not paid!
Anyhow, after that, it all got significantly better. We finished at 5pm, due to the works Christmas party, which I didn't go to, but came home and relaxed, bathed, worked and tidied instead. So my flat is now tidy again. Though I have a stack of paperwork that needs doing still. It'll get done. Sometime. Soon. Work today went well, though was quite hard work, because I was genuinely being nice to people and trying to help, but most of the ones I actually 'helped' threw it back in my face.
We currently retail the Nokia 7650 at £229.99, though buying through Cust Serv will get you it for £179.99. This guy already had a £79.99 discount, and had been offered the phone for £100 with a £50 trade-in on his old phone with a new connection. As he was a good customer I offered to match that, giving him a further £50 credit towards the phone. He agreed. I kept the account open to check when he had upgraded and to go check the fax machine for his Proof of Purchase.
Imagine, please, my surprise, when I checked back 10mins later, to find he had called back, rejected my offer, and been offered a puny £15 extra off, which he had then accepted. Grrr. I mean really, if £15 means that much to you, I'll give it to you myself.
And if any more people tomorrow wish me a merry christmas, I'm gonna reach down the phone and throttle them. Or alternatively, I should just have a miserable christmas, to try and piss them off :-) Muhahahahaaaaa!
sleepy
(no subject)
you can get it free in some places if you sign up to a 30 quid a month contract! i'm paying usually around 24 (since i switched to everyone 30) and they want me to pay 230 quid! not likely.
(no subject)
(no subject)
I think our maximum retention spend on you is around uhhm, £180 or so, so if you threaten to cancel (and you are 9 months through your commitment) you MIGHT get it free, but I'd settle for a reduced price (£100 is a good price for it still, IMO) if you really want it.
(no subject)
i like t-mobile. but more and more of my friends are on orange so i'm i could be easily swayed into switching. obviously i'm only one person of millions but still you wouldda thought she could have talked about it... maybe only charge me 100 and make me sign up to a more expensive tariff or something...
i'm out-of-contract at the moment too, which surely makes me even more likely to switch?
(no subject)
We have a max spend which is allocated to different customer ranges, in order to prevent churn (cust leaving us). You have to realise that the price of your handset is subsidised, so by upgrading, you cost us money. This is why you are tied into a 12mth commitment period.
The spend we allocate to prevent churn is based on your revenue generation. Obviously if you bring in more cash than we spent on you in the first place, we're more willing to spend more on you to retain you. For example, retention spend for a T1 (top 10%) is around £250... If you spend very little or cost us money then we'll ask you to pay more for an upgrade. Retention spend for an S4 (bottom quarter) is £6, whoo.
Anyhow, that's my standard retort, apart from more people don't get the figures quoted. I understand that dealers offer phones cheaper, but we can't do anything about it - they get paid commission which they then use to discount the prices even further.
(no subject)
but just saying 230 (or even 180) or no deal... is a bit pants...
(no subject)
The idea is that Upgrades are completely seperate from anything else. You can upgrade and everything about your account stays the same, apart from the phone we have on record for you, obviously.
And why should the company be willing to negotiate? Do you haggle with safeway? ("I spend £30 a week in here on my groceries, I want a free tin of beans?"). Do you ask BT (or NTL) for a new phone every year?
"That's only £40 difference...." - fine, but your line rental and call charges have to be used primarily to cover our network costs and your call charges (outbound interconnects, mainly). Only after those are covered can we start to work on your subsidy. This means that £40 can take a long time to recover unless you are spending a fair bit o'cash.
It's a pet peeve of mine. People who come on and say "when can I get my free upgrade?". Uhhm, you can't. You really expect something for nothing?
(no subject)
which from an industry wide standpoint isn't very sensible. from a single network point of view, maybe, for all the reasons listed above, but industry-wide i think it's really dumb that to keep getting a nicer phone you have to keep dropping everything you have and starting all over again...
if you say to t-mobile. i am a T-Mobile customer, i'm quite happy T-Mobile, but my handset is old/scratched/buggered-up/can't do WAP/photo messaging, and they are basically saying "We don't care. If you want a better one go and become a customer somewhere else. Just don't nag us about it" and then 2 years later, after being on Orange, they do the same, and you come back to T-Mobile, (or even go with Voda/O2 if yer desperate and feeling rich)... how is it that the network can afford to pay the retailers such a big commission that they can knock down the prices, but can't afford to knock down the prices themselves even when there is no commission involved. you can say, existing customer, no need to entice them, but if i drop my sub, i'm not an existing customer any more, and i need to be enticed back. would they really rather not be getting any money from me, and their competitors be getting the money? i don't think so... every customer they retain is one less person going elsewhere...
there was a sainsburys in purley for years and years right. then a big tesco's opened, and everyone switched to shopping there apart from about 10 old grannies a day. except that sainsburys kept that store open, running at a loss, (its probably still there now) just because every pound they took in there, was one pound less that tesco's had taken. not good business sense maybe, but i'm sure tesco's would have liked that money and for the sainsburys to be long gone... likewise if T-Mobile suddenly went bust I don't think the others would be exactly complaining...
i'm sorry for dragging this out, but i'm sitting at work and they've got 3 of us here (on the german line) and so far we've had no calls, so i'm very very bored.
(no subject)
New customers. We can claim x thousand new customers a month...
I think that says it all.
Secondly... On the industrywide thing - maybe, but the same happens in every industry. Look at your BT, your sky and your electricity. They all offer you incentives to sign up and then won't offer you anything further when you are an existing customer.