posted by ![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png)
pmsumner at 01:13am on 01/05/2003
pmsumner at 01:13am on 01/05/2003I know, I think about work too much
OK, the basics... every T-Mobile phone account has two ways of enabling certain things - one is by adding a "SOC" (these are generally chargeable, or things that aren't included in your "core package" like Picture Messaging or SMS allowances) or by turning on a "Feature" (These are inbuilt to your price plan - things like Caller ID, SMS, Roaming, boring stuff).
Recently, I noticed that when we've been doing price plan changes, any changes that are going through are automatically having a new "Itemised Billing" SOC added. I thought nothing of it for a while, but today I was looking and thinking about it, wondering why they would make this change? I mean - why change something that's not broken? Having it as a feature worked really well! Then... then I hit on the answer.
Note my wording in paragraph 1: "SOC" (these are generally chargeable....) - I bet you within 3 months, T-Mobile announces that they are going to start charging for itemised billing. No, I don't bet - I guarantee you. As far as I can remember, every other UK network does this already. T-Mobile have been making some very unpopular changes lately - changes that we've not been consulted on and definitely not been given advance warning on...
Some examples - CSG (Cust Satisaction Guarantee) has been removed completely. We got a week's notice on this. When you took out a phone with us, you used to be able to change your price plan once a month, to anything you wanted that we had available. As of tomorrow (today) this isn't the case. As of now, you take out a phone and can't change to a _lower_ charging plan within 6 months. What else? Changes to pricing which are going to cause merry hell, changes to price plans, withdrawal of price plans, some of which seem to me, to be insanely bad decisions.
I don't get it somedays.
OK, the basics... every T-Mobile phone account has two ways of enabling certain things - one is by adding a "SOC" (these are generally chargeable, or things that aren't included in your "core package" like Picture Messaging or SMS allowances) or by turning on a "Feature" (These are inbuilt to your price plan - things like Caller ID, SMS, Roaming, boring stuff).
Recently, I noticed that when we've been doing price plan changes, any changes that are going through are automatically having a new "Itemised Billing" SOC added. I thought nothing of it for a while, but today I was looking and thinking about it, wondering why they would make this change? I mean - why change something that's not broken? Having it as a feature worked really well! Then... then I hit on the answer.
Note my wording in paragraph 1: "SOC" (these are generally chargeable....) - I bet you within 3 months, T-Mobile announces that they are going to start charging for itemised billing. No, I don't bet - I guarantee you. As far as I can remember, every other UK network does this already. T-Mobile have been making some very unpopular changes lately - changes that we've not been consulted on and definitely not been given advance warning on...
Some examples - CSG (Cust Satisaction Guarantee) has been removed completely. We got a week's notice on this. When you took out a phone with us, you used to be able to change your price plan once a month, to anything you wanted that we had available. As of tomorrow (today) this isn't the case. As of now, you take out a phone and can't change to a _lower_ charging plan within 6 months. What else? Changes to pricing which are going to cause merry hell, changes to price plans, withdrawal of price plans, some of which seem to me, to be insanely bad decisions.
I don't get it somedays.
geeky
(no subject)
(no subject)
If they do change it, they would have had to give you 30 days written notice anyhow, so they would inform you. Probably buried in the bottom of some promotional leaflet or what have you.
I just wonder why? Apart from to make more dosh, obviously...
(no subject)
last month i changed down to Everyone 200 off peak. it's nice (since i'm in work most peak times anyway). still got over 2 hours of chat time left and only 20 days to use it up :)
but it did occur to me that somewhere there was a loophole. when you buy the phone you always get a choice of handset prices based on how expensive your price plan is. if you can change, it's obvious that you buy the price plan which makes the handset cheapest, and then switch down to the one you actually need.... it's understandable that they would want to stop that... but it's still a shame.
(no subject)
I just think this is going to cause trouble for us as Customer Service Advisors, because who is gonna take the shit for someone else's decision? *gives a sigh*