Yeah, the explanation is absolutely fantastic and accurate. See my own rant over No E-mail Day. ;-)

And the T-Mobile hold music is truly atrocious. I was stuck listening to it for prolonged periods of time when I was trying to get in touch over my failed DD and your systems were down for about two days. Ho hum.
 
It's better now than it was before, you have top admit. At least you don't get that bloody "Hello Hello Hello" tune (and No More Stupid "Piano" Jingle every 10 seconds!). At least PJ Harvey is vaguely singalongtoable.

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