pmsumner

The future's bright, the future's Vodafone. Or something.

I've applied for a job at Vodafone. Godknows why. It's a similar position to what I am currently doing, but purely 3rd line (at the moment even though my team is a Technical team, our position is classified as Customer Service, so we not only have to deal with Blackberry, TMCC and connectivity issues, we're expected to be as good as a frontline advisor at dealing with frontline calls, and as good as a 2nd line advisor at dealing with voicemail, SMS, and 2nd line issues.

In other words, we essentially have 3 roles to fill. I want to rid myself of two of these so that I can concentrate on the technical stuff and won't have to deal with customers shouting at me because their line was suspended. I'm fed up of it again.

I've got a couple of cool sounding applications for various jobs in local councils which I have mostly filled in other than the bits which actually sell myself. The "why do you think you are good for this job" type crap. I guess this is the stuff that I dread more than anything else. I ain't good at talking myself up...