pmsumner: (Phil)
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posted by [personal profile] pmsumner at 10:54am on 01/11/2004
I've got an interview arranged with T-Mobile for what I believe to be this Support Analyst position. On Wednesday. They wanted it on Friday but as I'm in London until Weds anyhow, what the heck!

Quite what support analyst actually means, I'm not 100% sure, but I'm sure I'll work it out, I now just need to prepare myself. Help! :) Anyone fancy going out for a drink or three tomorrow daytime before the concert to soothe my nerves? :)

(Edit: proper job page is http://careers.peopleclick.com/jobposts/Client40_TMobile/BU1/Internal/pck317-3605.htm - slightly different, but hey)
Music:: Cypress Hill - Jump Around - BBC 6Music
Mood:: 'enthralled' enthralled
There are 8 comments on this entry. (Reply.)
 
posted by [identity profile] albatros.livejournal.com at 03:14am on 01/11/2004
You're right, the role description is fairly non-specific, and what I call "inclusive" (of anything that happens in the building!)

I couldn't really comment on whether it would suit you in every way; I do however, think it would appeal more to the capabilities I know you have. (I could not satisfy all the requirements, but I'm sure you could). I think you would benefit from a job in which you don't feel you're using only 2% of your brain.

The real question would be of your happiness in the job, and if you can achieve or exceed their expectations in that environment (I'm pretty sure T-M will have high expectations).

I guess a fact-finding mission is in order (that's called an interview!)
 
posted by [identity profile] albatros.livejournal.com at 03:23am on 01/11/2004
What I meant to say, before I because sidetracked...

I'm in what could be called a 'support analyst' position, probably "third line", in industry parlance; the 'geek' in the background who occasionally jumps out of the room clutching something and insanely shouting "try this!"

I have great difficulty nailing down a job description. It basically involves problem solving, being a knowledge guru, effectively communicating operational aspects, hand-holding people through stuff they don't yet know, and being proactive in areas that could improve the efficiency or capabilities of the company.

It usually involves exploring where people fear to tread, and translating advanced subjects into something that newbies (e.g. fresh graduates, or management types) can understand and apply to their work.

It also occasionally involves a lot of admin, either writing up long docs, entering data, systems stuff, testing, reporting, and stats.

I doubt that helped you, but it kept me occupied for five minutes :o)
 
posted by [identity profile] phil99.livejournal.com at 03:15pm on 01/11/2004
It sounds to me pretty much as you describe - 3rd line support with extra responsibilities for being all knowledgable.

I'll find out on Weds though. Whether it will suit me... same applies. Will find out, hopefully.
 
posted by [identity profile] albatros.livejournal.com at 03:42am on 01/11/2004
You have to get the job...
...it means you have the word "anal" in your job title :o)

Quick, someone else post here; I'm hogging this entry.
 
posted by [identity profile] skinglist.livejournal.com at 08:37am on 01/11/2004
commentwh0re at your service ;)

all relevant appendages crossed!
 
posted by [identity profile] phil99.livejournal.com at 03:16pm on 01/11/2004
Yay for commentwh0re! *watches ticker tape come flying out of his screen*
 
posted by [identity profile] skinglist.livejournal.com at 03:34pm on 02/11/2004
*dances*
*shreds paper*
 
posted by [identity profile] phil99.livejournal.com at 04:21am on 04/11/2004
Nothing like shredding paper to relive stress!

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