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Is anyone going to explain to me why I have a Parcelforce Parcel to sign for? I can't find a good reason for it. It's not Amazon, my order from them came a few days back. I've not ordered anything lately that I can remember.
Thing is, that they're going to try and deliver it again tomorrow. Should be at work. Well, actually we should be on a day-trip to Newcastle for a wasted day being corporate-speaked at by 'the client'. I really don't wanna go. I have to hope they try and deliver it before I leave at midday.
I've been "told off" informally for my attitude at work. I took a phone call today, shock horror. How many jobs can there possibly be where taking a 2 minute phone call can be a mortal sin?
Anyhow, the phone call was Brett telling me that I didn't get the BeUnlimited job. He said they had interviewed loads of people with ISP experience and didn't want to have to train someone on the basics when they had them already. Apparently everything else was right. He did say that they were planning on launching a mobile service at some point later in the year, so would come back to me when they did.
To go back to the story of "my attitude", I told Nadine exactly what I thought of the new call monitoring system they've brought in, with which doesn't seem to matter what you tell the customer, as long as you do it in such a way that makes them feel happy and as long as you smile at them. As I believe this is utter bullshit, I tend to not pay much attention to it, and my call scores have dropped from averaging about 39-40 out of 45, to 4s and 5s, where 1 is excellent and 5 is utter crap.
So despite being excellent at resolving problems and being able to deal with customers throwing problems at me, I'm judged to be not good enough because I don't smile at them and ask them about their summer holidays/Christmas'/3rd cousin's health. The reason I don't do it is because well - I don't care. I don't care for people asking me about my personal liffe when I call a stranger for help - all I care about is my query being solved.
Thing is, that they're going to try and deliver it again tomorrow. Should be at work. Well, actually we should be on a day-trip to Newcastle for a wasted day being corporate-speaked at by 'the client'. I really don't wanna go. I have to hope they try and deliver it before I leave at midday.
I've been "told off" informally for my attitude at work. I took a phone call today, shock horror. How many jobs can there possibly be where taking a 2 minute phone call can be a mortal sin?
Anyhow, the phone call was Brett telling me that I didn't get the BeUnlimited job. He said they had interviewed loads of people with ISP experience and didn't want to have to train someone on the basics when they had them already. Apparently everything else was right. He did say that they were planning on launching a mobile service at some point later in the year, so would come back to me when they did.
To go back to the story of "my attitude", I told Nadine exactly what I thought of the new call monitoring system they've brought in, with which doesn't seem to matter what you tell the customer, as long as you do it in such a way that makes them feel happy and as long as you smile at them. As I believe this is utter bullshit, I tend to not pay much attention to it, and my call scores have dropped from averaging about 39-40 out of 45, to 4s and 5s, where 1 is excellent and 5 is utter crap.
So despite being excellent at resolving problems and being able to deal with customers throwing problems at me, I'm judged to be not good enough because I don't smile at them and ask them about their summer holidays/Christmas'/3rd cousin's health. The reason I don't do it is because well - I don't care. I don't care for people asking me about my personal liffe when I call a stranger for help - all I care about is my query being solved.
moody