pmsumner

Both replies, from Powergen, and Scottish Power.

I am really sorry to hear that you have received a bill from
Scottish Power for a period that you have been paying Powergen.
I have checked our records for you and can see that we have not
yet been able to get a transfer reading agreed with them for when
you switched to us.  Our team that agree these readings are
chasing both Scottish Power and the metering company up to
get this resolved for you.  As soon as they have agreed this with
us, they should back date their account to the date you left them.

I will monitor your account to ensure that we receive the 
agreement shortly and chase it up for you if we have not
received it.

I can understand you wish to get this resolved as soon as 
possible. However I would recommend not cancelling your 
Powergen Direct Debit, as this could cause your account to have
a debit balance on it once we are able to send you your first 
statement.

If I can be of any more help to you, just let me know.

Kind regards,

Tracey

Dear Mr Sumner

Thank you for your e mail.

When the market opened up, every household in the UK was
allocated a supply number. It is this number which is quoted
in all transactions between suppliers rather than the actual 
name and address.

The supply number for your property is 1800xxxxxxxxx and
we have never received a request from any other supplier to
take this over.

However Powergen have set up an account for you. This
suggests that when they applied to take over the supply
they gave the wrong supply number. In effect this means that
they have taken over another property but created an account 
with your details.

You need to contact Powergen and confirm what supply 
number they have for you. If it is not 1800xxxxxxxxx they
are not your supplier and should close your account and
refund any monies you have paid to them 

It also means that if you still want to join them you need 
to re apply ensuring that the correct supply number is quoted.

I regret that ScottishPower cannot intercede in these 
circumstances. It is up to Powergen to sort this out with you
 direct. And as we are officially the supplier our bills are due
for payment. However we will hold action for 14 days to give
you time to sort this out with Powergen.

I hope this information is helpful.

Yours sincerely

Jennifer Wilson
Customer Services

Powergen's is really nice. Scottish Power's isn't. I know which company I like best now :)